The Agent Benchmark

‹ Support

Top AI customer support agents

Customer support and front desk · 35 ranked

The top AI customer support agents on The Agent Benchmark are Sierra (9.7 of 10), Decagon (9.2) and PolyAI (8.6), of 35 ranked. Data as of 3 Oct 2026.

An AI customer support agent answers a company's customers by chat, email, or phone and resolves their requests, for example refunds, order changes, account questions, and troubleshooting.

Ranked agents
35
in Support
Median score
3.6
of 10
From YC
30
5 from outside YC

Ranked customer support agents

All 35, best score first. The score adds public proof, scale, momentum and autonomy; it is not a hands-on test. How scoring works

  1. 1SierraSierra helps businesses build better, more human customer experiences with AI.Proof10Scale10Momentum10Autonomy8Score9.7
  2. 2DecagonThe AI concierge for every customerProof10Scale10Momentum8Autonomy8Score9.2
  3. 3PolyAIEnterprise voice AI that finishes what your customers start.Proof9Scale10Momentum7Autonomy8Score8.6
  4. 4Fin AI Agentby FinPerfect customer experiences made possible with Fin.Proof10Scale7Momentum8Autonomy8Score8.3
  5. 5Agentforce Service Agentby SalesforceAgentforce is the AI agent platform that delivers 24/7 autonomous support at enterprise scale.Proof5Scale7Momentum5Autonomy8Score6.1
  6. 6Yuma AIW23The AI Support Agent for EcommerceProof4Scale7Momentum5Autonomy8Score5.8
  7. 7Bland AIS23The enterprise platform for AI phone callsProof3Scale9Momentum4Autonomy6Score5.5
  8. 8TypewiseS22Customer service AI that resolves requests end-to-end.Proof5Scale4Momentum5Autonomy8Score5.2
  9. 9PylonW23The Agentic Support Platform purpose-built for B2B.Proof0Scale10Momentum3Autonomy6Score4.7
  10. 10OpenW24Enterprise AI customer supportProof5Scale6Momentum2Autonomy6Score4.7
  11. 11Eloquent AISp25The AI Operator for Financial ServicesProof4Scale5Momentum3Autonomy8Score4.7
  12. 12GigaS23AI Support Agent for Enterprises.Proof0Scale8Momentum5Autonomy6Score4.6
  13. 13Callab AISp26AI voice agents for on-prem telephony stack.Proof3Scale3Momentum6Autonomy6Score4.2
  14. 14CignaraSp26AI Customer Support for Fortune 500-scale enterprisesProof3Scale2Momentum6Autonomy8Score4.2
  15. 15LetterbookS23AI-native customer support platformProof4Scale2Momentum5Autonomy6Score4.0
  16. 16ParahelpS24Build an AI support agent that securely uses all your toolsProof5Scale4Momentum0Autonomy8Score3.9
  17. 17DialogusS26The AI-native contact centerProof2Scale2Momentum6Autonomy8Score3.9
  18. 18InkeepW23Build AI Agent teammates and automations in code or no-codeProof3Scale6Momentum0Autonomy6Score3.6
  19. 19FiniS22Fini | Automate 80% of enterprise support with AI agentsProof4Scale4Momentum0Autonomy8Score3.6
  20. 20ConduitW24AI Agents for HospitalityProof2Scale4Momentum3Autonomy6Score3.5
  21. 21KastleS24AI employee for consumer lendingProof0Scale4Momentum3Autonomy6Score2.8
  22. 22PhonelyS24AI call centersProof0Scale4Momentum3Autonomy6Score2.8
  23. 23ZOKOW21Better Business on WhatsAppProof2Scale4Momentum0Autonomy6Score2.7
  24. 24Samora AIW26Multilingual voice agents that outperform humansProof2Scale3Momentum1Autonomy6Score2.7
  25. 25CalltreeW25Enterprise-grade AI support reps for call centersProof0Scale4Momentum2Autonomy6Score2.6
  26. 26FrigadeW23AI-powered product assistance for modern software teamsProof0Scale3Momentum3Autonomy6Score2.6
  27. 27AcrelyS25Enterprise Voice AgentsProof2Scale3Momentum0Autonomy6Score2.4
  28. 28AtlasW22Modern customer support platform replacement for Intercom and ZendeskProof0Scale4Momentum0Autonomy6Score2.1
  29. 29SignalsW26iMessage revenue channel for DTC brands that brings customers backProof2Scale1Momentum1Autonomy6Score2.1
  30. 30RulebaseF24AI customer operations for regulated industries.Proof0Scale2Momentum2Autonomy6Score2.0
  31. 31DuckieW24Build AI Support Agents in MinutesProof0Scale2Momentum2Autonomy6Score2.0
  32. 32zudo.workW23AI Workers for WarrantyProof0Scale2Momentum2Autonomy6Score2.0
  33. 33QuivrW24AI-powered auto-resolutions and reply suggestions for customer…Proof0Scale3Momentum0Autonomy6Score1.8
  34. 34Minimal AIS25AI Agents for E-commerce Customer SupportProof0Scale2Momentum0Autonomy8Score1.8
  35. 35Clad LabsF25AI support done rightProof0Scale1Momentum0Autonomy8Score1.5

Can agents do this job?

Some tasksin customer support

Public benchmarks cover 57% of the work in this job family (1 benchmark). About the job, not one agent.

Source: Can Agents Work?

Data as of 3 Oct 2026. The score uses public evidence only. Read the methodology · Missing an agent? Submit it

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