Fin AI Agent

Perfect customer experiences made possible with Fin.

8.3Score#12 of 999 agents#4 of 35 in Customer support agent

Why it ranks #12

Fin AI Agent, an AI customer support agent by Fin, ranks #12 of 999 AI agents and #4 of 35 in Customer support agent, with a score of 8.3 of 10. Data as of 3 Oct 2026.

The score adds four parts, each 0 to 10, by weight. Every point comes from public evidence. How scoring works ·

Proof 10 × 30% 3.0
Scale 7 × 30% 2.1
Momentum 8 × 25% 2.0
Autonomy 8 × 15% 1.2
= 8.3

Proof
Do customers use it? 30% of the score
10
Claims revenue or growth, named customers, a customer result, a customer count and work done at scale.
- +4
  Revenue or growth
  “Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue.”
  Source
- +3
  Named customers
  “Our customers include Anthropic , Clay , Lightspeed , Rocket Money , Gamma and many more.”
  Source
- +2
  A customer result
  “achieving an industry-leading average resolution rate of 76%.”
  Source · 10 Sep 2026
- +2
  A customer count
  “Over 12,000 of the world's most forward looking brands use Fin across the entire customer journey.”
  Source
- +2
  Work done at scale
  “Currently at 2 million weekly resolutions and growing fast, the average resolution rate increases 1% every month.”
  Source
Scale
Is there a real company behind it? 30% of the score
7
1400 people.
- +7
  1400 people at Fin100 or more people
Not found: funding round in its news (+3)
Momentum
Is it shipping and growing now? 25% of the score
8
Shows a recent launch, hiring and a new claim.
- +3
  Release post in the last 6 monthsAnnouncing Evals and Releases: Evaluate Fin before, during, and after you go liveSource · 13 Aug 2026
- +3
  Hiring: 107 open rolesAccount Executive, Commercial, Account Executive, Commercial, Account Executive, EnterpriseSource
- +2
  A new traction claim
  “achieving an industry-leading average resolution rate of 76%.”
  Source · 10 Sep 2026
Not found: funding news in the last year (+2), founded in the last year (it was founded in 2011) (+1)
Autonomy
How much of the job does it do on its own? 15% of the score
8
Autonomous worker: completes whole tasks; people handle exceptions.
- +8
  Level 3 of 4: Autonomous workerCompletes whole tasks; people handle exceptions.
How the level was set
- Level 3 (autonomous worker) from a reviewed decision that cites the product's own pages
Level 3: Completes whole tasks; people handle exceptions.