PolyAI

Enterprise voice AI that finishes what your customers start.

8.6Score#11 of 999 agents#3 of 35 in Customer support agent

Why it ranks #11

PolyAI, an AI customer support agent, ranks #11 of 999 AI agents and #3 of 35 in Customer support agent, with a score of 8.6 of 10. Data as of 3 Oct 2026.

The score adds four parts, each 0 to 10, by weight. Every point comes from public evidence. How scoring works ·

Proof 9 × 30% 2.7
Scale 10 × 30% 3.0
Momentum 7 × 25% 1.8
Autonomy 8 × 15% 1.2
= 8.6

Proof
Do customers use it? 30% of the score
9
Claims named customers, a customer result, a customer count and work done at scale.
- +3
  Named customers
  “Its customers span financial services, healthcare, hospitality, insurance, energy, and retail — including household names such as Marriott, Caesars Entertainment, PG&E, UniCredit, Foot Locker, and many more.”
  Source · 15 Dec 2025 · 2 claims
- +2
  A customer result
  “According to a Total Economic Impact™ study by Forrester, PolyAI customers achieve 391% return on investment, including an average of $10.3 million in savings, improved customer and employee experiences, stronger insights, and significant increases in profit.”
  Source · 15 Dec 2025 · 2 claims
- +2
  A customer count
  “The company counts 100+ enterprises as customers today, with over 2,000 live deployments across 45 languages and more than 25 countries.”
  Source · 15 Dec 2025
- +2
  Work done at scale
  “Today, we power billions of customer conversations for the world's leading brands.”
  Source
Not found: revenue or growth (+4)
Scale
Is there a real company behind it? 30% of the score
10
250 people, raised $86M.
- +7
  250 people100 or more people
- +3
  Largest of 2 rounds: $86M (Series D)PolyAI has raised $86 million in Series D funding, co-led by Georgian, Hedosophia, and Khosla Ventures.Source · 15 Dec 2025
Momentum
Is it shipping and growing now? 25% of the score
7
Shows a recent launch, hiring and funding news.
- +3
  Release post in the last 6 monthsNew PolyScoreSource · 5 Aug 2026
- +2
  Hiring: 3 open rolesField Marketing Manager (6 month contract) , Senior Manager, Business Development , Senior Web DesignerSource
- +2
  Funding news in the last yearPolyAI has raised $86 million in Series D funding, co-led by Georgian, Hedosophia, and Khosla Ventures.Source · 15 Dec 2025
Not found: new traction claim in the last 6 months (+2), founded in the last year (it was founded in 2017) (+1)
Autonomy
How much of the job does it do on its own? 15% of the score
8
Autonomous worker: completes whole tasks; people handle exceptions.
- +8
  Level 3 of 4: Autonomous workerCompletes whole tasks; people handle exceptions.
How the level was set
- Level 3 (autonomous worker) from a reviewed decision that cites the product's own pages
Level 3: Completes whole tasks; people handle exceptions.