Yuma AI

The AI Support Agent for Ecommerce

5.8Score#43 of 999 agents#6 of 35 in Customer support agent

Why it ranks #43

Yuma AI, an AI customer support agent from YC W23, ranks #43 of 999 AI agents and #6 of 35 in Customer support agent, with a score of 5.8 of 10. Data as of 3 Oct 2026.

The score adds four parts, each 0 to 10, by weight. Every point comes from public evidence. How scoring works ·

Proof 4 × 30% 1.2
Scale 7 × 30% 2.1
Momentum 5 × 25% 1.3
Autonomy 8 × 15% 1.2
= 5.8

Proof
Do customers use it? 30% of the score
4
Claims a customer result and work done at scale.
- +2
  A customer result
  “Top merchants using Yuma can automate up to 80% of their support tickets fully autonomously.”
  YC page · 2 claims
- +2
  Work done at scale
  “👋 We are Yuma, YC W23, and since 2023, We have automated millions of customer conversations for retail & ecommerce brands.”
  Launch YC post · 23 Sep 2026 · 7 claims
Not found: revenue or growth (+4), named customers (+3), a customer count (+2)
Scale
Is there a real company behind it? 30% of the score
7
26 people, raised $5.0M.
- +5
  26 people on its YC page20 to 49 people
- +2
  Raised $5.0MYuma Raises $5M to Transform Ecommerce Customer Support with Advanced AI AgentsSource · 31 Oct 2024
Momentum
Is it shipping and growing now? 25% of the score
5
Shows a recent launch and a new claim.
- +3
  Launched in the last 6 monthsYuma Voice: Your AI support agent now answers the phoneLaunch YC post · 23 Sep 2026
- +2
  A new traction claim
  “👋 We are Yuma, YC W23, and since 2023, We have automated millions of customer conversations for retail & ecommerce brands.”
  Launch YC post · 23 Sep 2026
Not found: open roles on YC (+2), funding news in the last year (+2), a batch in the last year (it is YC Winter 2023) (+1)
Autonomy
How much of the job does it do on its own? 15% of the score
8
Autonomous worker: completes whole tasks; people handle exceptions.
- +8
  Level 3 of 4: Autonomous workerCompletes whole tasks; people handle exceptions.
What the model read
- Acts in other systems: 90% likely
- Finishes whole tasks: 80% likely
- Calls itself an agent: 98% likely
Level 3: Completes whole tasks; people handle exceptions.

About Yuma AI

## What is Yuma AI?

Yuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce.

We integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify brands deal with their high volume of support requests.

Top merchants using Yuma can automate up to 80% of their support tickets fully autonomously.

## Why do Shopify merchants need Yuma?

There are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products.

But they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high.

Those merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad.

## Yuma is solving this in a few ways:

Yuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce.

These agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step.

We believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing.

Currently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket.

We are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months.

## Fun Fact

Yuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.