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Why it ranks #540

Acrely, an AI customer support agent from YC S25, ranks #540 of 999 AI agents and #27 of 35 in Customer support agent, with a score of 2.4 of 10. Data as of .

The score adds four parts, each 0 to 10, by weight. Every point comes from public evidence. How scoring works ·

  1. Proof

    Do customers use it? 30% of the score

    2

    Claims a customer count.

    • +2
      A customer count
      “In just 2 weeks, we pivoted and landed 6 customers.”
      Launch YC post · 25 Aug 2025

    Not found: revenue or growth (+4), named customers (+3), a customer result (+2), work done at scale (+2)

  2. Scale

    Is there a real company behind it? 30% of the score

    3

    6 people.

    • +3
      6 people on its YC page5 to 9 people

    Not found: funding round in its news (+3)

  3. Momentum

    Is it shipping and growing now? 25% of the score

    0

    Nothing new in the last 6 months.

    Not found: launch YC post in the last 6 months (+3), open roles on YC (+2), new traction claim in the last 6 months (+2), funding news in the last year (+2), a batch in the last year (it is YC Summer 2025) (+1)

  4. Autonomy

    How much of the job does it do on its own? 15% of the score

    6

    Supervised agent: takes actions in other systems; a person approves key steps.

    • +6
      Level 2 of 4: Supervised agentTakes actions in other systems; a person approves key steps.
    What the model read
    • Acts in other systems: 82% likely
    • Finishes whole tasks: 35% likely
    • Calls itself an agent: 84% likely

    Level 2: Takes actions in other systems; a person approves key steps.

About Acrely

Acrely enables enterprises to build and deploy enterprise-grade voice agents. With both cloud and on-prem offerings, Acrely empowers organizations to leverage AI for customer service, sales, operations, and more.

Founders

Launches and news

  1. Launch YC25 Aug 2025Acrely: The AI Customer Service Representative for Home Services24/7 Answering, Less Overhead, More Revenue

Alternatives in Customer support agent

The top Customer support agent agents by score, with Acrely in its place.

  1. 1SierraCustomer support agentSierra helps businesses build better, more human customer experiences with AI.Proof10Scale10Momentum10Autonomy8Score9.7
  2. 2DecagonCustomer support agentThe AI concierge for every customerProof10Scale10Momentum8Autonomy8Score9.2
  3. 3PolyAICustomer support agentEnterprise voice AI that finishes what your customers start.Proof9Scale10Momentum7Autonomy8Score8.6
  4. 4Fin AI AgentCustomer support agentby FinPerfect customer experiences made possible with Fin.Proof10Scale7Momentum8Autonomy8Score8.3
  5. 5Agentforce Service AgentCustomer support agentby SalesforceAgentforce is the AI agent platform that delivers 24/7 autonomous support at enterprise scale.Proof5Scale7Momentum5Autonomy8Score6.1
  6. 27AcrelyCustomer support agentS25Enterprise Voice AgentsProof2Scale3Momentum0Autonomy6Score2.4

All 35 Customer support agent agents →

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