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Why it ranks #540
Acrely, an AI customer support agent from YC S25, ranks #540 of 999 AI agents and #27 of 35 in Customer support agent, with a score of 2.4 of 10. Data as of .
The score adds four parts, each 0 to 10, by weight. Every point comes from public evidence. How scoring works ·
- Proof 2 × 30% 0.6
- Scale 3 × 30% 0.9
- Momentum 0 × 25% 0.0
- Autonomy 6 × 15% 0.9
- = 2.4
- 2
Proof
Do customers use it? 30% of the score
Claims a customer count.
- +2
Not found: revenue or growth (+4), named customers (+3), a customer result (+2), work done at scale (+2)
- 3
Scale
Is there a real company behind it? 30% of the score
6 people.
- +36 people on its YC page5 to 9 people
Not found: funding round in its news (+3)
- +3
- 0
Momentum
Is it shipping and growing now? 25% of the score
Nothing new in the last 6 months.
Not found: launch YC post in the last 6 months (+3), open roles on YC (+2), new traction claim in the last 6 months (+2), funding news in the last year (+2), a batch in the last year (it is YC Summer 2025) (+1)
- 6
Autonomy
How much of the job does it do on its own? 15% of the score
Supervised agent: takes actions in other systems; a person approves key steps.
- +6Level 2 of 4: Supervised agentTakes actions in other systems; a person approves key steps.
What the model read
- Acts in other systems: 82% likely
- Finishes whole tasks: 35% likely
- Calls itself an agent: 84% likely
Level 2: Takes actions in other systems; a person approves key steps.
- +6
About Acrely
Acrely enables enterprises to build and deploy enterprise-grade voice agents. With both cloud and on-prem offerings, Acrely empowers organizations to leverage AI for customer service, sales, operations, and more.
Founders
- Alek StefanovFounder/CEO
- Derek ArmfieldFounder
Launches and news
Alternatives in Customer support agent
The top Customer support agent agents by score, with Acrely in its place.
- 1
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PolyAICustomer support agentEnterprise voice AI that finishes what your customers start.Proof9Scale10Momentum7Autonomy8Score8.6 - 4
Fin AI AgentCustomer support agentby FinPerfect customer experiences made possible with Fin.Proof10Scale7Momentum8Autonomy8Score8.3 - 5
Agentforce Service AgentCustomer support agentby SalesforceAgentforce is the AI agent platform that delivers 24/7 autonomous support at enterprise scale.Proof5Scale7Momentum5Autonomy8Score6.1 - 27
AcrelyCustomer support agentS25Enterprise Voice AgentsProof2Scale3Momentum0Autonomy6Score2.4