Open

Why it ranks #89

Open, an AI customer support agent from YC W24, ranks #89 of 999 AI agents and #10 of 35 in Customer support agent, with a score of 4.7 of 10. Data as of 3 Oct 2026.

The score adds four parts, each 0 to 10, by weight. Every point comes from public evidence. How scoring works · Score wrong? Suggest a change

1. Proof

   Do customers use it? 30% of the score

   5

   Claims named customers and work done at scale.

   • +3
     Named customers

     “Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies.”

     YC page
   • +2
     Work done at scale

     “In the last few months, our customers have processed and resolved thousands of complex issues using our AI agents in industries like payment service providers, security, and e-commerce.”

     Launch YC post · 9 Jan 2025

   Not found: revenue or growth (+4), a customer result (+2), a customer count (+2)

2. Scale

   Is there a real company behind it? 30% of the score

   6

   21 people, raised $1.5M.

   • +5
     21 people on its YC page20 to 49 people
   • +1
     Raised $1.5M (Pre-seed)Revolutionizing Customer Support: Open.cx Secures $1.52M in Pre-Seed Funding - CEOWORLD magazineSource · 12 Jan 2025

3. Momentum

   Is it shipping and growing now? 25% of the score

   2

   Shows hiring.

   • +2
     Hiring: 2 open rolesEnterprise Account Executive (new business), Europe, Enterprise Account Executive (new business) YC page

   Not found: launch YC post in the last 6 months (+3), new traction claim in the last 6 months (+2), funding news in the last year (+2), a batch in the last year (it is YC Winter 2024) (+1)

4. Autonomy

   How much of the job does it do on its own? 15% of the score

   6

   Supervised agent: takes actions in other systems; a person approves key steps.

   • +6
     Level 2 of 4: Supervised agentTakes actions in other systems; a person approves key steps.
   What the model read

   • Acts in other systems: 90% likely
   • Finishes whole tasks: 46% likely
   • Calls itself an agent: 97% likely

   Level 2: Takes actions in other systems; a person approves key steps.

About Open

Founders

• MGMohammad GharbatFounder

Launches and news

1. News13 Jan 2025Open.cx Closes $1.52M Funding Round to Disrupt Customer Support with Advanced AI Solutions
2. News13 Jan 2025Adriaan Mol, Mollie CEO Koen Köppen, and YC back this new AI startup: Know more  - Silicon Canals
3. News12 Jan 2025Adriaan Mol, Mollie-ceo Koen Köppen en Y Combinator investeren samen ruim 1,5 miljoen dollar in Open.cx, een AI-tool voor customer support die is ontwikkeld door ex-Mollie-medewerker Mohammad Gharbat.
4. News12 Jan 2025Revolutionizing Customer Support: Open.cx Secures $1.52M in Pre-Seed Funding - CEOWORLD magazine

Alternatives in Customer support agent

The top Customer support agent agents by score, with Open in its place.

1. 1SierraCustomer support agentSierra helps businesses build better, more human customer experiences with AI.Proof10Scale10Momentum10Autonomy8Score9.7
2. 2DecagonCustomer support agentThe AI concierge for every customerProof10Scale10Momentum8Autonomy8Score9.2
3. 3PolyAICustomer support agentEnterprise voice AI that finishes what your customers start.Proof9Scale10Momentum7Autonomy8Score8.6
4. 4Fin AI AgentCustomer support agentby FinPerfect customer experiences made possible with Fin.Proof10Scale7Momentum8Autonomy8Score8.3
5. 5Agentforce Service AgentCustomer support agentby SalesforceAgentforce is the AI agent platform that delivers 24/7 autonomous support at enterprise scale.Proof5Scale7Momentum5Autonomy8Score6.1
6. 10OpenCustomer support agentW24Enterprise AI customer supportProof5Scale6Momentum2Autonomy6Score4.7

All 35 Customer support agent agents →