Frigade

Why it ranks #478

Frigade, an AI customer support agent from YC W23, ranks #478 of 999 AI agents and #26 of 35 in Customer support agent, with a score of 2.6 of 10. Data as of 3 Oct 2026.

The score adds four parts, each 0 to 10, by weight. Every point comes from public evidence. How scoring works · Score wrong? Suggest a change

1. Proof

   Do customers use it? 30% of the score

   0

   No public claims of customers or revenue yet.

   Not found: revenue or growth (+4), named customers (+3), a customer result (+2), a customer count (+2), work done at scale (+2)

2. Scale

   Is there a real company behind it? 30% of the score

   3

   4 people, raised $2.7M.

   • +2
     4 people on its YC page3 or 4 people
   • +1
     Raised $2.7MFrigade secures $2.7M in funding for React-based onboarding solution - SiliconANGLESource · 20 Jul 2023

3. Momentum

   Is it shipping and growing now? 25% of the score

   3

   Shows a recent launch.

   • +3
     Launched in the last 6 monthsFrigade Assist API - give your AI agent the ability to generate in-product guides and supportLaunch YC post · 8 Sep 2026

   Not found: open roles on YC (+2), new traction claim in the last 6 months (+2), funding news in the last year (+2), a batch in the last year (it is YC Winter 2023) (+1)

4. Autonomy

   How much of the job does it do on its own? 15% of the score

   6

   Supervised agent: takes actions in other systems; a person approves key steps.

   • +6
     Level 2 of 4: Supervised agentTakes actions in other systems; a person approves key steps.
   What the model read

   • Acts in other systems: 62% likely
   • Finishes whole tasks: 50% likely
   • Calls itself an agent: 96% likely

   Level 2: Takes actions in other systems; a person approves key steps.

About Frigade

Founders

• EBEric BrownroutFounder
• CMChristian MathiesenFounder

Launches and news

1. Launch YC8 Sep 2026Frigade Assist API - give your AI agent the ability to generate in-product guides and supportRegister Frigade as one tool and your agent can generate in-product guides on demand, or answer questions grounded in how your product actually works today.
2. Launch YC9 Jul 2026Frigade Skills: the in-app AI agent that learns your product and acts for your usersFrigade learns your product by using it, then takes real actions for your users through Skills your team approves with no code.
3. Launch YC2 Dec 2025Frigade: Product onboarding that builds itselfThe help center is dead. Your product is the teacher now.
4. Launch YC22 Jul 2025Frigade AI: In-app support agent that adapts to your product automaticallyFrigade AI uses your product to learn how it actually works, then guides users with live, step-by-step support directly inside the UI—right when they need it.

Alternatives in Customer support agent

The top Customer support agent agents by score, with Frigade in its place.

1. 1SierraCustomer support agentSierra helps businesses build better, more human customer experiences with AI.Proof10Scale10Momentum10Autonomy8Score9.7
2. 2DecagonCustomer support agentThe AI concierge for every customerProof10Scale10Momentum8Autonomy8Score9.2
3. 3PolyAICustomer support agentEnterprise voice AI that finishes what your customers start.Proof9Scale10Momentum7Autonomy8Score8.6
4. 4Fin AI AgentCustomer support agentby FinPerfect customer experiences made possible with Fin.Proof10Scale7Momentum8Autonomy8Score8.3
5. 5Agentforce Service AgentCustomer support agentby SalesforceAgentforce is the AI agent platform that delivers 24/7 autonomous support at enterprise scale.Proof5Scale7Momentum5Autonomy8Score6.1
6. 26FrigadeCustomer support agentW23AI-powered product assistance for modern software teamsProof0Scale3Momentum3Autonomy6Score2.6

All 35 Customer support agent agents →