‹ Customer support agent agents

Samora AI
Multilingual voice agents that outperform humans
Why it ranks #431
Samora AI, an AI customer support agent from YC W26, ranks #431 of 999 AI agents and #24 of 35 in Customer support agent, with a score of 2.7 of 10. Data as of .
The score adds four parts, each 0 to 10, by weight. Every point comes from public evidence. How scoring works ·
- Proof 2 × 30% 0.6
- Scale 3 × 30% 0.9
- Momentum 1 × 25% 0.3
- Autonomy 6 × 15% 0.9
- = 2.7
- 2
Proof
Do customers use it? 30% of the score
Claims a customer result.
- +2A customer result
“In production, we have achieved 80 percent First Contact Resolution in support use cases, a 12 percent lift in collection rates for an auto finance company, and reached 100,000+ candidates while saving 1,700 recruiter hours.”
Launch YC post · 3 Mar 2026
Not found: revenue or growth (+4), named customers (+3), a customer count (+2), work done at scale (+2)
- +2
- 3
Scale
Is there a real company behind it? 30% of the score
8 people.
- +38 people on its YC page5 to 9 people
Not found: funding round in its news (+3)
- +3
- 1
Momentum
Is it shipping and growing now? 25% of the score
Shows a new batch.
- +1New: YC Winter 2026
Not found: launch YC post in the last 6 months (+3), open roles on YC (+2), new traction claim in the last 6 months (+2), funding news in the last year (+2)
- +1
- 6
Autonomy
How much of the job does it do on its own? 15% of the score
Supervised agent: takes actions in other systems; a person approves key steps.
- +6Level 2 of 4: Supervised agentTakes actions in other systems; a person approves key steps.
What the model read
- Acts in other systems: 96% likely
- Finishes whole tasks: 24% likely
- Calls itself an agent: 95% likely
Level 2: Takes actions in other systems; a person approves key steps.
- +6
About Samora AI
Samora runs multilingual voice operations for organizations with high-volume calling without requiring engineering teams, call centers, or AI expertise.
Many important tasks still depend on phone calls, including customer support, outreach, follow-ups, screening, and intake. But voice AI often fails in production because real callers interrupt, go off-script, switch languages mid-sentence, and speak in local dialects. Teams also worry about safety and compliance, especially when an agent can accidentally make the wrong promise.
Read more
Samora solves this with voice agents that sound local and follow strict rules. Samora agents handle inbound and outbound calls, collect information, and update internal systems like CRMs, ticketing tools, and ATS platforms. When a call becomes sensitive or uncertain, the agent hands off to a human. It can also follow up over WhatsApp, SMS, or email when needed.
With Samora, teams get: 1. Voice agents that work in real conversations, including dialects and code-switching 2. Strict safety controls so agents don’t make unauthorized offers, discounts, or promises 3. Calls that result in completed actions, system updates, and safe human handoff
Founders
- Kartik SawhneyFounder/CEO
- Vineeth KumarFounder/CTO
- Shakul Raj SonkerFounder/COO
Launches and news
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PolyAICustomer support agentEnterprise voice AI that finishes what your customers start.Proof9Scale10Momentum7Autonomy8Score8.6 - 4
Fin AI AgentCustomer support agentby FinPerfect customer experiences made possible with Fin.Proof10Scale7Momentum8Autonomy8Score8.3 - 5
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Samora AICustomer support agentW26Multilingual voice agents that outperform humansProof2Scale3Momentum1Autonomy6Score2.7