Modern

Modern - the ServiceNow killer

2.5Score#522 of 999 agents#1 of 4 in IT help desk

Why it ranks #522

Modern, an AI IT help desk from YC Sp26, ranks #522 of 999 AI agents and #1 of 4 in IT help desk, with a score of 2.5 of 10. Data as of 3 Oct 2026.

The score adds four parts, each 0 to 10, by weight. Every point comes from public evidence. How scoring works ·

Proof 0 × 30% 0.0
Scale 1 × 30% 0.3
Momentum 4 × 25% 1.0
Autonomy 8 × 15% 1.2
= 2.5

Proof
Do customers use it? 30% of the score
0
No public claims of customers or revenue yet.
Not found: revenue or growth (+4), named customers (+3), a customer result (+2), a customer count (+2), work done at scale (+2)
Scale
Is there a real company behind it? 30% of the score
1
2 people.
- +1
  2 people on its YC page2 people
Not found: funding round in its news (+3)
Momentum
Is it shipping and growing now? 25% of the score
4
Shows a recent launch and a new batch.
- +3
  Launched in the last 6 monthsModern: the AI-native IT functionLaunch YC post · 12 May 2026
- +1
  New: YC Spring 2026
Not found: open roles on YC (+2), new traction claim in the last 6 months (+2), funding news in the last year (+2)
Autonomy
How much of the job does it do on its own? 15% of the score
8
Autonomous worker: completes whole tasks; people handle exceptions.
- +8
  Level 3 of 4: Autonomous workerCompletes whole tasks; people handle exceptions.
What the model read
- Acts in other systems: 90% likely
- Finishes whole tasks: 70% likely
- Calls itself an agent: 96% likely
Level 3: Completes whole tasks; people handle exceptions.

About Modern

Modern is consolidating the IT function into a single platform powered by secure, always-on agents who understand your business. Help desk, access, hardware, on/off-boarding, security, procurement are automated end-to-end inside the channels your team already uses (Slack, Teams, Email, Voice, WhatsApp, Telegram).