Pollen

AI agents that automate customer success

1.8Score#789 of 999 agents#15 of 27 in Document processor

Why it ranks #789

Pollen, an AI document processor from YC W26, ranks #789 of 999 AI agents and #15 of 27 in Document processor, with a score of 1.8 of 10. Data as of 3 Oct 2026.

The score adds four parts, each 0 to 10, by weight. Every point comes from public evidence. How scoring works ·

Proof 0 × 30% 0.0
Scale 2 × 30% 0.6
Momentum 1 × 25% 0.3
Autonomy 6 × 15% 0.9
= 1.8

Proof
Do customers use it? 30% of the score
0
No public claims of customers or revenue yet.
Not found: revenue or growth (+4), named customers (+3), a customer result (+2), a customer count (+2), work done at scale (+2)
Scale
Is there a real company behind it? 30% of the score
2
3 people.
- +2
  3 people on its YC page3 or 4 people
Not found: funding round in its news (+3)
Momentum
Is it shipping and growing now? 25% of the score
1
Shows a new batch.
- +1
  New: YC Winter 2026
Not found: launch YC post in the last 6 months (+3), open roles on YC (+2), new traction claim in the last 6 months (+2), funding news in the last year (+2)
Autonomy
How much of the job does it do on its own? 15% of the score
6
Supervised agent: takes actions in other systems; a person approves key steps.
- +6
  Level 2 of 4: Supervised agentTakes actions in other systems; a person approves key steps.
What the model read
- Acts in other systems: 33% likely
- Finishes whole tasks: 17% likely
- Calls itself an agent: 98% likely
- Level 1 from the model's reading of its pages; the evidence review found, with quotes, that its AI acts in the work, so the level is 2
Level 2: Takes actions in other systems; a person approves key steps.

About Pollen

Pollen is building AI agents that autonomously improve retention. Pollen monitors every customer account to detect back-tested churn and upsell signals by connecting to your communications, support tickets, product usage, and CRM. Then, Pollen tells your team exactly which accounts need attention today and decides what to do next.